Testimonials and Guest Reviews

The russell Hotel is brilliantly situated by the beach, the food is good and the staff are very friendly and helpful.

However, I have a few points that needs to be raised.

First of all, 90 percent of people were elderly, and only 1 percent were young. I went with a friend of mine, and felt that I was walking in to a nursing home, and not a hotel.

The entertainment was utter rubbish, and therefore, was not impressed.

I also noticed that the staff and volunteers ended up being carers. This is seriously wrong as this is not their job to care for the elderly. The elderly should bring their own carers if they can't look after themselves.

The russell Hotel would be a really good and popular hotel if there were more young people.

I have nothing against the elderly, but this is meant to be a hotel, not a nursing home. The elderly should and must be totally indipendant if they want to go to the Russell or the other hotels.

They are to bring their own carers if they can't look after themselves, and I want to see proper entertainment such as a disco, or live bands for example.

I want to see less of the elderly, and more of the young people. I want modern music, not 30s and 40s. Ms Kelly Muggeridge

FOR ATTENTION OF MANANGEMENT PLEASE

Dear Sir/Madam

My wife and I have just returned from Hotel Russell at Bognor Regis West Sussex.(Friday 11th to 14th February 2011) This is an area we know well as our son and Daughter in Law live nearby.

We have never stayed with Vision hotels before so this was our first visit. I must first of all say it will not be our last. The Staff at this hotel are a credit to the Hotel business their attention help and kindness exceed many a hotel I have stayed in around the world of a higher grade, both my wife and I have some degree of physical disabilities and although you as a company specialise in the visually impaired the service you give far exceed this. We visit this area as I said for family reasons and our grandson is in fact visuall impaired when your management became aware they offered so much help and guidance far beyond what anyone could have expected even though he is only 17 months of age. I understand the lady who was the assistant manager, whose name was Fiona is normally at your hotel in windermere she is to be congratulated on her kindness and professional attention to us.

We have followed up on all the advice given as our Grandsons eye condition is currently quite servere, also meeting with other guests who have visual impairment helped us to see that there is a lot of help and a sound future for our grandson.

I am sure you are aware of the electrical problems the Hotel were encountering on arrival on Friday 11th February this in no way deters from the excellent service we recieved. I trust your staff will be made aware of our comments and we look forward to our return to Hotel Russell and no doubt the other Hotels within the group.
It is a pleasure in this day and age to recieve service of such a high degree that is so often lacking today.

Yours sincerely
Mr and Mrs I.E.Turner Mr Ian Turner

Super location - Spotless rooms with super views to the ocean. Breakfast cooked fresh to order. Super value for money. Miss G Edwards,

Bognor is a friendly place. Hotel was quiet and spacious with a chilled atmosphere. Lounge with games and books. Mr Martin G

• 3 words that describe the hotel: friendly homely safe
• Tell us More: We have stayed here several times now , and love it , the staff are so helpful especially fiona, nothing is too much trouble and Pat the driver is so kind and friendly. The food is good, what we liked is also it is all under one roof and not too big. Easy to get around close to shops and bus stop, We will be coming back as also you feel very safe here, My dad who is part sighted and has limited mobility loves it here and wont be going anywhere else as he feels safe here, he can get around easy, there is always someone on hand to help you. I noticed that the waiting staff are very good with people, very friendly and very helpful, in helping the visually imparred with directions and talking them through what the menu is and where things are. All such a wonderful personasl touch. The swimming pool is nice too, and if you ask they will try to open it for you when closed as long as the lovely lifeguard can get in she will. So as much as i would love to keep this place to myself i feel it should be shared. We will be going back .
• Rating out of 5: 5

• 3 words that describe the hotel: clean friendly helpful
• Tell us More: We have stayed at the russell hotel twice. It is a very friendly hotel unfortunately i had a small mishap with a door and the staff came to my rescue with an ice pack for the swelling. The trips out were well organised. Food and entertainment was great. Hope to come back for a short break later in the year. Suzanne Hatcher, East Sussex
• Rating out of 5: 5

• 3 words that describe the hotel: Clean, Relaxing and friendly
• Tell us More: I had a wonderful stay at the Russell. both my sister and I were very impressed with the excellent facilities for both human guests and above all our guide dogs. I will be back!!
• Rating out of 5: 5

• 3 words that describe the hotel: very friendly hotel
• Tell us More: All the staff made us feel at home, the food was excellent and the rooms superb great value for money we will be back soon
• Rating out of 5: 5

• 3 words that describe the hotel: Immaculate. Spacious. Welcoming
• Tell us More: I stayed here after a long hard day driving. Was pleasantly surprised. The reception was very welcoming. Staff friendly. My room was warm. The bed was the nicest most comfortable bed I have ever slept in at a hotel. The room is spacious, as is the bathroom, which is well equipped. My room had constant heat and hot water. Breakfast is lovely to. I have stayed at this hotel twice now. I have now booked a stay at another of there hotels in Windermere.
• Rating out of 5: 4